Informal complaints on health services: hidden patterns, hidden potentials
نویسندگان
چکیده
منابع مشابه
Informal complaints on health services: hidden patterns, hidden potentials.
OBJECTIVE To examine the prevalence of informal complaints on health services among clients of Health Maintenance Organizations, and explore demographic correlates. Such complaints are a potentially important source of information regarding quality of healthcare. METHOD Primary data were collected by a phone survey from a nationwide random sample of 1500 persons aged 21+ in Israel. RESULTS ...
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ژورنال
عنوان ژورنال: International Journal for Quality in Health Care
سال: 2007
ISSN: 1464-3677,1353-4505
DOI: 10.1093/intqhc/mzm006